General Terms and Conditions of Sale
These terms and conditions of sale exclusively govern the sale of products offered by the www.monchapeaupanama.com
Item A – Price:
The prices indicated on this site are in euros including all taxes.
All orders are payable in euros.
The www.monchapeaupanama.com website reserves the right to modify its prices at any time, the prices will be invoiced according to the price in force at the time of order validation.
Retention of Title: The products remain the property of Monchapeaupanama until the full payment.
Item B – Orders:
On the www.monchapeaupanama.com website and using the contact form
Article C – Validation:
When you confirm your order, you declare that you accept:
The order, the entire general terms and conditions of sale fully and without reservation.
The data recorded by Monchapeaupanama constitutes proof of all transactions between Monchapeaupanama and its customers.
Monchapeaupanama shall not be held liable for any consequences incurred in the event of an error in the information provided by the customer, in particular his/her contact details and/or the dimensions of the item ordered.
Item D – Availability:
Products and prices are valid as long as they are visible on the site while stocks last.
In case of stock shortages after your order you will be informed by email within 72 hours, you can then request the cancellation of your order by email.
Article E – Delivery and Compliance of Products:
Monchapeaupanama delivers everywhere in France and Europe.
The carrier is Colissimo. Any orders placed before 12pm will be processed the same day, orders placed after 12pm will be processed the next day. Our delivery time is therefore between 2 and 3 working days (excluding Sundays and public holidays) from the time of order.
Under no circumstances are we liable in the event of non-delivery, delay, non-claim of shipments, due to force majeure as well as errors on the part of the buyer (incorrect or incomplete delivery address, failure to mention the name on the letterbox, failure to collect the shipment after the 10 working days of proceeding at the post office, etc.).
Returns:
You have 30 days (from the date of receipt) to return an item to us for exchange, credit note or refund. A return slip will be sent to you on request. The item(s) must be returned to us within 30 days (as evidenced by the postmark), by tracked Colissimo, registered mail or any other shipment providing proof of shipping, and in their original packaging (new, never used or worn). We are only responsible for the return costs when you request it via our website or by email or by phone.
Exchanges are valid for the same item, in a different color or size only. They are carried out within 3 to 5 days after receipt of the return package.
Refunds are sent to the accounting department and made within 14 days of the return of the package. We reserve the right to wait for the return and verification of the package before issuing the refund. When you return your order in full, we will refund the amount of your purchases minus a contribution to the shipping costs of 10€.
Credits are valid for 1 year and can be used in one go.
Any return after the deadline or of an item unfit for resale will not be taken into account.
Article F – Payment:
The following payment methods are available to you to pay for purchases made on our site:
Credit card via PayPlug
Payment via the PayPal
Article G – Securing:
The www.monchapeaupanama.com site is equipped with a security system using an encryption process.
Your bank details will not be known by Monchapeaupanama, only our banking partners are authorised to process them (PayPal, PayPlug).
Article H – Reimbursement:
The refund of products according to Article E will be made promptly and at the latest within 14 days from the date on which the right was exercised.
The refund is made by bank cheque in the name of the customer and to the billing address.
Article I - Customer Information and Freedom:
We undertake not to disclose to third parties the information you provide to us. They are confidential. It is used only by our services, in the context of processing your order and personalising the offers reserved for our customers. Consequently, in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. To do so, simply send us a request by contacting us.
Article J – Liability:
Monchapeaupanama cannot be held responsible for the non-performance of the contract concluded in the event of force majeure: shortage of stock or unavailability of the product, disruption of a total or partial strike; in particular postal services and means of transport and/or communications, flooding, fire and other major risks.
Monchapeaupanama shall not incur any liability for any indirect damage resulting from these terms and conditions, operating loss, loss of profits, loss of opportunity, damage or costs, which may arise as a result of the purchase of the products.
The photos on the site are non-contractual.
Article H – Applicable law – disputes:
This contract is subject to French law.
The language of this contract is French.
The competent court to settle all disputes: Commercial Court of Bordeaux, France.